Future Opening: Studio Operations & Client Experience Specialist (Hybrid Role)
Full Time • MSF Monument
MaxStrength Fitness is one of the fastest-growing, award-winning strength training companies delivering world-class, 1-on-1 personal training that transforms our clients’ lives in just minutes a week. Our secret? A relentless commitment to Kaizen, professionalism, and a customer experience so exceptional that clients talk about it for years.
We are now hiring a Studio Operations & Client Experience Specialist — a mission-critical, client-facing hybrid role that supports daily studio operations while assisting with one-on-one training sessions as needed. This is not a passive front-desk job. This is a key operational role that keeps the studio running smoothly and sets the tone the moment a client walks through our doors.
If you’re not energetic, proactive, organized, emotionally intelligent, and comfortable juggling multiple priorities without losing your smile… this is not the role for you.
Is that you? You will thrive here.
Is that you? You will thrive here.
WHAT YOU’LL DO (Performance Expectations)
Deliver a World-Class Client Experience
You are the first face and voice clients encounter. You set the tone for their entire session by radiating professionalism, warmth, and positive energy. If delighting people doesn’t light you up, you won’t last here.
You are the first face and voice clients encounter. You set the tone for their entire session by radiating professionalism, warmth, and positive energy. If delighting people doesn’t light you up, you won’t last here.
Keep Studio Operations Running Smoothly
You will manage scheduling, client records, and daily administrative tasks while keeping digital and physical systems organized. You must be comfortable learning and using multiple software platforms — tech savvy is non-negotiable.
You will manage scheduling, client records, and daily administrative tasks while keeping digital and physical systems organized. You must be comfortable learning and using multiple software platforms — tech savvy is non-negotiable.
Own Client Communication & Follow-Up
You will answer calls and messages professionally, return inquiries promptly, and complete outbound calls for lead follow-up and scheduling during standard business hours. Confidence and consistency matter.
You will answer calls and messages professionally, return inquiries promptly, and complete outbound calls for lead follow-up and scheduling during standard business hours. Confidence and consistency matter.
Switch Context Without Losing Precision
You’ll greet clients, update schedules, support marketing initiatives, manage records, assist with studio organization, and jump between tasks throughout the day. If interruptions throw you off, this role will overwhelm you — but if you’re a natural multitasker, you’ll love it.
You’ll greet clients, update schedules, support marketing initiatives, manage records, assist with studio organization, and jump between tasks throughout the day. If interruptions throw you off, this role will overwhelm you — but if you’re a natural multitasker, you’ll love it.
Support Strength Training Sessions (As Needed)
You will assist with and deliver one-on-one strength training sessions during studio hours when needed. No prior personal training certification is required — comprehensive paid training is provided.
You will assist with and deliver one-on-one strength training sessions during studio hours when needed. No prior personal training certification is required — comprehensive paid training is provided.
WHAT YOU MUST ALREADY BRING
- Strong computer literacy and comfort with scheduling and office software
- Professional communication skills — in person, on the phone, and via email
- A Stewardship Mindset — empathy, ownership, and pride in serving clients
- A Growth Mindset — coachable, solution-oriented, and always improving
- Impeccable organization and attention to detail
- Strong time management with minimal supervision
- CPR/AED certification (or willingness to obtain)
- A positive, energetic personality — we cannot teach enthusiasm
WHO SHOULD NOT APPLY
- People who need constant direction
- People who crumble under interruptions
- Low-energy personalities
- Anyone who thinks “good enough” is good enough
- People who are uncomfortable calling leads or speaking with clients
- Trainers who only want to train and avoid operations
SCHEDULE & AVAILABILITY EXPECTATIONS
- Studio hours are 7:00–12:30 Monday–Saturday and 3:00–6:30 Monday, Tuesday, and Thursday
- Availability is required during studio hours for operations and training support
- Flexibility within these time windows is essential
What We Offer
- Competitive hourly pay based on experience
- Paid training and onboarding
- Growth opportunities as the studio expands
- Supportive, professional work environment
Hiring Process
- Phone interview within 24–48 hours
- In-person interview
- Paid onboarding and training
Compensation: $20.00 - $28.00 per hour
At MaxStrength Fitness, we’re not your average gym - we’re the Anti-Gym. For over 20 years, we’ve been disrupting the fitness industry by delivering science-backed, 1-on-1 strength training in just 20 minutes, twice a week. No sweat. No chaos. Just results.
We’re a team of purpose-driven professionals united by a mission to help people become the strongest versions of themselves - physically, mentally, and emotionally. Our trainers don’t just count reps… they change lives.
If you’re tired of the hustle culture, sales quotas, and burnout of traditional fitness jobs, you’ll love it here. At MaxStrength, you won’t be a glorified sales person disguised as a trainer. Instead, you’ll focus on perfecting your craft, elevating your clients, and building a career that grows as you do.
Whether you're new to personal training or a seasoned expert looking to reignite your passion, we provide the structure, support, and mentorship you need to thrive. Join a team that believes in work-life balance, meaningful progress, and doing things differently and better.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MaxStrength Fitness Corporate.
(if you already have a resume on Indeed)
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Transform Lives
Empower others to become their strongest selves—and share in their joy.
Structured Career Growth
Clear career advancement plan with ongoing raises and development.
Highly Competitive Pay
Earn top-tier compensation based on experience and performance.
Flexible Scheduling
Enjoy a work-life rhythm that fits your personal and professional goals.
Paid Time Off
Full-time team members enjoy vacation and personal time.
Health & Dental Insurance
Comprehensive benefits that support your well-being.
401(k) Retirement Plan
Plan ahead with matched contributions and long-term security.
Elite Training & Onboarding
Access the MaxStrength Fitness Academy to master our proven protocols and elevate your expertise.